We’re here to help with your account

Coming soon: a customer portal for billing, COIs, claims, safety resources, and more.
We're working diligently to provide you access to your portal. If you’ve received a notification that your account is activated, click Log in below. Otherwise, click Learn more for details on your login status.
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Information about your insurance policies is just a click away.

We’ve put together some quick links to help you manage your account, including making a payment or filing a claim. Also, be sure to check out our Frequently Asked Questions (FAQs) area below for more information.
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Pay your bill quickly without needing to log in. Or, if you have other questions about your account, give us a call at 800-851-7740.
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If you need to file a claim, begin the process here. You can also call 800-851-7740 and speak to one of our knowledgeable claims agents.
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Certificate of insurance

Looking for proof of insurance? Click below, call 800-851-7740, or contact your agent to get certificates, ID cards, and run motor vehicle reports.

Loss control resources

This is a risk management service for our members. Email losscontrol@hortica.com, call 800-851-7740, or follow the link to fill out the request form.
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Common customer questions

You may still have some questions about your coverage and policies. Here’s a list of some of the most common questions we receive and their answers. If you still need help, call us at 800-851-7740.

General insurance questions

Insurance billing questions

Insurance claims questions

Insurance services questions

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Learning Center

Business tips

Your business success factor: Renewed customer service

Customer shopping demands have changed since the pandemic. If you’re feeling frustrated trying to meet these new demands, it may be time to try a new approach. Use this guide for a fresh perspective on providing exceptional customer service.
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Summer maintenance tips for your greenhouse operation

Summer greenhouse maintenance is key to a successful yield and a strong bottom line. From keeping your ventilation systems running smoothly to monitoring temperature and humidity, our guide has got you covered.
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Your guide to responsible pesticide use

Mitigate costly risks associated with pesticide use and safeguard your crops, workers, and business. You can help lessen the potential of injuries or lawsuits with these 10 tips from our Safety Services team.
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