We’re here to help with your account

Information about your insurance policies are just a click away

We’ve put together some quick links to help you manage your account, including making a payment or filing a claim. Also, be sure to check out our Frequently Asked Questions (FAQs) area below for more information.

Coming soon: a new customer portal!

We know that having full access to billing, claims, COIs, and account information is important to you. We're working diligently to make all of these features and more available to you. If you've received an email that your account is now activated, please login.
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Pay your bill quickly without needing to log in. Or, if you have other questions about your account, give us a call at 800-851-7740.
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If you need to file a claim, begin the process here. You can also call 800-851-7740 and speak to one of our knowledgeable claims agents.
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Certificate of insurance

Looking for proof of insurance? Click below, call 800-851-7740, or contact your agent to get certificates, ID cards, and run motor vehicle reports.

Loss control resources

This is a risk management service for our members. Email losscontrol@hortica.com, call 800-851-7740, or follow the link to fill out the request form.
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Common customer questions

You may still have some questions about your coverage and policies. Here’s a list of some of the most common questions we receive and their answers. If you still need help, call us at 800-851-7740.

General insurance questions

Insurance billing questions

Insurance claims questions

Insurance services questions

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Learning Center


Benefits of purchasing niche insurance

Do you understand the difference between a niche insurance provider and an insurance generalist? Customized coverage—or lack thereof—is a significant factor. If your business has unique risk exposures, you’ll want to read this article.
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Top 2023 trends for horticultural businesses

Our own Traci Dooley shares top trends in the horticultural industry such as smart technology, vertical and indoor farming, great customer experiences, and strong ecommerce strategies—and explains how they could impact your business.

Insurance guide for nurseries

Does your business insurance policy protect against the unique risk exposures your nursery faces? This ultimate insurance guide digs in deep to help you answer that question—and it may have an impact on your bottom line.
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