Claims Services
Quick claims service gets you back in business
For Hortica customers
We work to make reporting a claim as easy as possible for you. No matter the policy or incident, our in-house claims team is focused on delivering an efficient claims process and a fair experience.
For non-customers
Our claims team is ready to handle your claims with care and expertise. If you're not a current policyholder and were involved in an incident with one of our customers, you can report the claim as a guest.
View claim status
Monitor the status of a claim already in progress. You’ll need to know the claim number and the date of the incident.
Make a claim payment
Make a subrogation payment, or reimbursement, on an active claim. You’ll need to know the claim number and your ZIP code.
Review a payment
Check on payments related to a claim. You’ll need to know the claim number and your federal employer identification number (FEIN).
For injured workers
Check your workers' compensation claim details and find resources to help you through the recovery process. You'll need to provide the claim number and your Social Security number.
For medical providers
Medical providers working with an injured worker can submit bills online, sign up for electronic payments, and find state-specific information and payer IDs on our medical billing page.
What do I need to have ready when reporting a claim?
Your contact information
The insurance policy number
A basic description of the incident
Information about any involved parties or witnesses
For injury-related claims, we’ll also need the medical provider details and whether the claim involves workers’ compensation
Employer information (if applicable), and whether you’re our customer or a third-party claimant
FAQs
In most cases, you’ll work with the same person once the claim is assigned. We believe there is significant value in having one claims associate handle a case from beginning to end. However, we also believe it’s important to match the case to the talent, so if the severity or complexity of a claim unexpectedly increases, we will reassign the claim to another member of the claims team who specializes in severe or complex case management.
Absolutely. Insurance fraud impacts everyone by driving up insurance premiums. Our Special Investigation Unit evaluates and pursues suspected fraudulent insurance claims.
Your deductible is the amount you'll pay out of pocket before your insurance coverage starts paying. When you purchased insurance, you selected deductibles for certain coverages, such as commercial property or general liability. Give us a call and we can let you know how much your deductible is for the coverages you have.
During tough times, we can help
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Quality insurance coverage
Quick claims resolution
Personal service