Protecting your personal information is important to us.
This notice applies to each of the following companies. Companies may not be licensed in all states.
Florists’ Insurance Company
Florists’ Mutual Insurance Company
Florists’ Insurance Service, Inc.
If you have any questions regarding this notice, please contact our Privacy Department at:
Phone: 877-788-4012
Email: privacy@sentry.com
Mailing Address: 1800 North Point Drive., Stevens Point, WI 54481
The types of personal information we might collect include:
We do not sell customer lists or any personal information regarding our customers.
We only disclose nonpublic personal information about customers or former customers to other affiliated or nonaffiliated third parties as permitted or required by law. We might share personal financial information about you between affiliated companies within the Sentry Insurance Group to make additional services available to you (e.g., auto insurance customers may receive information about life insurance products, and vice versa).
For customers of Florists’ Insurance Service, Inc., this agency may disclose your nonpublic personal information to nonaffiliated insurance companies as reasonably necessary to provide you with insurance products and services.
At Sentry, we use cookies for the convenience of our users, offering a more enhanced experience when using the site.
A cookie is a small text file that is recorded either temporarily or persistently on your browser or device that enables our website to remember information about you when you visit our site and also to assist us in identifying the products and services that we offer, that may interest you. First party cookies are set by us and third-party cookies are used by us, but generated from a domain different from that of our site.
There are several types of cookies
Managing your Cookie Preferences
You can block cookies by selecting the appropriate privacy settings in the browser that you are using.
Effective date: January 1, 2023
This privacy addendum for California residents (the “California Addendum”) supplements the information contained in our Privacy Policy (the “Privacy Policy”) and applies solely to residents of the State of California (“consumers” or “you”).
We adopt this notice to comply with the California Consumer Privacy Act of 2018 as amended by the California Privacy Rights Act of 2020 (collectively the “CCPA”) and, unless defined in this California Addendum or the Privacy Policy, any terms defined in the CCPA have the same meaning when used in this California Addendum. If you are a California resident with disabilities and want to be provided with an accessible version of this California Addendum, please contact us by calling 800-473-6879. You can also print this California Addendum as a separate document.
Sentry reserves the right to amend this California Addendum at any time.
Please note, personal information does not include:
Information handling practices
Sentry offers and administers a variety of insurance and/or financial products and services, including annuity, life, and property and casualty insurance products and services, and retirement savings plans. Depending on your relationship with us — policyholder, insured, claimant, annuity owner, certificate owner, beneficiary, producer (e.g., broker and agent), business partner, vendor, or other person or entity — Sentry may collect or receive information that is reasonably capable of being associated with, or could reasonably be linked directly or indirectly with a particular consumer or household (“personal information”).
Please see the below list of: (i) the categories of personal information collected in the preceding 12 months; (ii) the categories of sources from which personal information is collected; (iii) the business or commercial purpose for collecting, selling, or sharing personal information; and (iv) the categories of third parties to whom we disclose personal information.
Categories of personal information we collect
How we collect your information
Sentry has obtained the categories of personal information listed above from a variety of sources:
Use of personal information
We may use or disclose the personal information we collected for the purposes described below:
We will not collect additional categories of personal information or use the personal information collected for materially different, unrelated, or incompatible purposes without providing you notice.
We impose contractual obligations on service providers and contractors to ensure they can only use your personal information for appropriate purposes.
Disclosures of personal information to third parties
In the preceding twelve (12) months, Sentry may have disclosed your personal information to the following categories of third parties:
The following chart provides more detailed information about the disclosure of each category of personal information to third parties for a business purpose or purposes.
Category of personal information |
Category of third party recipient |
Business purpose disclosed for |
Identifiers |
Professional advisors
Legal and regulatory authorities
Authorized representatives and successors in interest
Other businesses
|
To fulfill/meet the reason you provided the information
To provide insurance products and services
To provide technology services and support
To secure our data, information systems, and physical facilities
Fraud detection and prevention
To comply with legal obligations
For general internal business operations
For employment-related purposes of Sentry employees and applicants |
Personal information described in subdivision (e) of Section 1798.80 |
Professional advisors
Legal and regulatory authorities
Authorized representatives and successors in interest
Other businesses
|
To fulfill/meet the reason you provided the information
To provide insurance products and services
To provide technology services and support
To secure our data, information systems, and physical facilities
Fraud detection and prevention
To comply with legal obligations
For general internal business operations
For employment-related purposes of Sentry employees and applicants |
Protected characteristics or classifications |
Professional advisors
Legal and regulatory authorities
Other businesses
|
To fulfill/meet the reason you provided the information
To provide insurance products and services
To comply with legal obligations
For employment-related purposes of Sentry employees and applicants |
Commercial information |
Professional advisors
Legal and regulatory authorities
Authorized representatives and successors in interest
Other businesses
|
To fulfill/meet the reason you provided the information
To provide insurance products and services
To provide technology services and support
For our internal business operations |
Biometric information |
Legal and regulatory authorities
Other businesses
|
To provide insurance products and services
To secure our data, information systems, and physical facilities
Fraud detection and prevention |
Sensory information |
Legal and regulatory authorities
Other businesses
|
To provide insurance products and services
Fraud detection and prevention
To comply with legal obligations
For employment-related purposes of Sentry employees and applicants |
Professional or employment-related information |
Professional advisors
Legal and regulatory authorities
Other businesses
|
To fulfill/meet the reason you provided the information
To provide insurance products and services
For our general internal business operations
For employment-related purposes of Sentry employees and applicants |
Sensitive personal information |
Professional advisors
Legal and regulatory authorities
Other businesses
|
To fulfill/meet the reason you provided the information
To provide insurance products and services
To secure our data, information systems, and physical facilities
Fraud detection and prevention
To comply with legal obligations
For our general internal business operations
For employment-related purposes of Sentry employees and applicants |
Sharing personal information
Sentry may provide your personal information to the categories of third parties below for purposes of cross-context behavioral advertising (targeted advertising). We share this information to provide you with a customized experience on our websites and to tailor advertisements to you.
Category of personal information |
Category of third party recipient |
Business purpose disclosed for |
Identifiers |
Marketing firms |
For general internal business operations (to market products and services to you) |
Internet or other electronic network activity information |
Marketing firms |
For general internal business operations (to market products and services to you) |
Geolocation data |
Marketing firms |
For general internal business operations (to market products and services to you) |
Inferences drawn from personal information |
Marketing firms |
For general internal business operations (to market products and services to you) |
Sales of personal information
Sentry does not sell your personal information and has not sold your personal information in the preceding twelve (12) months.
Personal information and children
We do not do business with children. We do not authorize persons less than 16 years of age to use our website or independently purchase our products or services. While we may collect information of individuals less than 16 years of age for purposes of providing products or services (e.g., claims administration), we do not sell or share the personal information of those who we know are under 16 years of age without affirmative authorization.
Sensitive personal information
We do not use or disclose your sensitive personal information for purposes other than the following:
(1) To perform the services or provide the goods reasonably expected by you when you request those goods or services.
(2) To detect security incidents that compromise the availability, authenticity, integrity, and confidentiality of stored or transmitted personal information.
(3) To resist malicious, deceptive, fraudulent, or illegal actions directed at us or you and to prosecute those responsible for those actions.
(4) To ensure the physical safety of individuals.
(5) For short-term, transient use, including, but not limited to, non-personalized advertising shown as part of your current interaction with us; however, for this use your sensitive personal information is not disclosed to another third party and is not used to build a profile about you or otherwise alter your experience outside the current interaction with us.
(6) To perform services on our behalf, such as maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing financing, providing analytic services, providing storage, or providing similar services on our behalf.
(7) To verify or maintain the quality or safety of a service or device that is owned, manufactured, manufactured for, or controlled by us, and to improve, upgrade, or enhance the service or device that is owned, manufactured by, manufactured for, or controlled by us.
Your privacy rights
The CCPA provides you with specific rights regarding your personal information. This section describes your CCPA rights and explains how to exercise those rights.
The right to know and access your information
You have the right to request that Sentry disclose certain descriptions and categories of the personal information we collect, use, share, disclose, and sell about you. Once we receive and confirm your verifiable consumer request, we will disclose to you:
The right to request deletion
You have the right to request that Sentry delete any of your personal information that we have collected or maintained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers and contractors to delete) your personal information from our records, unless an exception applies. We may no longer be able to provide certain products or services if you exercise your right to delete.
The right to request correction
You have the right to correct your personal information. Once we receive and confirm your verifiable request, we will use reasonable efforts to update your information, unless an exception applies. We will also ask any service providers or contractors to whom we have disclosed inaccurate information to correct it.
The Right to Opt-Out of the Sharing of Personal Information
You have the right to opt out of the sharing of personal information that we have collected from you. You have several options to exercise this right. You may:
If we have actual knowledge that you are less than 13 years old, we will not share your personal information without the consent of a parent or guardian.
The right to opt out of the selling of personal information
We do not sell your personal information.
The right to limit the use of your sensitive personal information
We do not use your sensitive personal information except as allowed by the CCPA.
Exercising your rights
To exercise the rights described above, please submit a verifiable consumer request by calling us toll-free at 877-788-4012, or making an online request. You may make up to two requests in any 12-month period. Making a verifiable consumer request does not require you to create an account with us.
Only you, or a person that you authorize to act on your behalf (an “Authorized Agent”), may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child.
When you submit a request, you will need to provide us with:
We will be unable to fulfill your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. With few exceptions, we will only fulfill a request from your Authorized Agent if:
We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.
Opt-out preference signals
If you have an opt-out preference signal enabled (such as a “Do Not Track” signal or global privacy control), your preferences are being honored. You do not need to take any additional action. The signal applies to the browser you are using. To enable an opt-out preference signal, look for Privacy or Security settings in your browser. Options may vary by browser and may change periodically.
How long your personal information will be kept
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the data; the potential risk of harm from unauthorized use or disclosure of your personal data; the purposes for which the data was collected; and the applicable legal requirements.
Non-discrimination
We will not discriminate against you for exercising any of your CCPA rights.
Contact information
If you have any questions or comments about this California Addendum, the ways in which Sentry collects and uses your information described in this California Addendum or in the Privacy Policy, or your choices and rights regarding such use, please do not hesitate to contact us at:
Phone: 877-788-4012
Email: privacy@sentry.com
Website: sentry.com
Mailing address: 1800 N. Point Dr., Stevens Point, WI 54481